Website Support Plans

Website Support Plans in a Nutshell

Basic Plan $99/mo. Standard Plan $199/mo. Pro Plan $299/mo. Caretaker Plan $599/mo.

Essential updates.
Peace of mind.

Basic plan + outage alerts, improvements & basic tests

Standard Plan + advanced tests & backups

Pro Plan + content updates.
Complete site care.

Website Support Plan Summary

All of our support plans include same-day critical updates as well as monthly security and module updates. These services are absolutely essential for any website, regardless of size or scope. 

All support plans include tickets that can be used for any service we provide. 

If you're not satisfied at any time during the first 90 days of service, we will refund your setup fee.

If you don't see what you need here, just let us know and we'll put together a custom package.

Website Support Plan Comparison

Item Basic Standard $299/mo. Caretaker
Monthly fee $99 $199 $299 $599
Setup fee $99 $199 $299 $599
Same Day Critical Updates Y Y Y Y
Monthly Security Updates Y Y Y Y
Monthly Module Updates Y Y Y Y
Monthly Broken Link Scan   Y Y Y
Monthly Security Scan   Y Y Y
Monthly Speed Test   Y Y Y
Monthly Log Review   Y Y Y
Outage Alerts   Y Y Y
Monthly Manual Site Check   Y Y Y
Dedicated Staging Server     Y Y
Code Review     Y Y
Function Tests     2 4
Code Version Control   Y Y Y
Customer Dashboard Y Y Y Y
Task Reports Y Y Y Y
Site Recovery $ Y Y Y
Monthly Backups   Y y Y
Support Tickets Included* 3 5 11 17
Content & Photo Updates   1 3 7
Average Response Time 48 business hours 24 business hours 12 hours 12 hours
Snapshot Testing     5 20

$ = service is available for an additional fee; charged at our hourly rate
* additional support calls can be purchased, as needed

Optional Maintenance Services

These are optional services that we can perform for you once or regularly, as you wish. Some packages include these as part of the setup.

Item Basic Standard Pro Caretaker
Website audit Y Y Y Y
Analytics Setup Y Y Y Y
Marketing Analysis   Y Y Y
Browser Testing   4 Pages 8 Pages 20 Pages
SEO Optimization     Y Y
Performance Tuning        
Proofreading & Editing        
SSL Certificate installation        
Web server upgrade        
Hosting provider change        

Support Plan Terms

We try to keep things as simple as possible, so if you have a question that isn’t answered here, please check our frequently asked questions or let us know.

  • All support plans are per site and are billed monthly to a credit or debit card the first of each month. We can invoice, if you prefer.
  • The setup charge helps cover the cost of getting to know your site and setting up your plan.
  • If you are not satisfied at any time during the first 90 days of service, we will refund the setup fee.
  • There are no contracts and you can cancel at any time. Once cancelled, service will terminate at the end of the current paid period (i.e. the end of the month).
  • Our support is offered during business hours and off hours, as practical. The exception to this is critical updates, which will be applied as soon as we receive notice.
  • A “Support Ticket” is defined as a task that requires around 20 minutes to complete. That includes any setup time (e.g., reading instructions required for the fix, research, etc.). We don’t count the seconds, so if it’s a minute over here or there, we’re not concerned. We simply provide these measurements so we have a common understanding.
  • We do our best but sometimes things happen which are either out of our control or beyond our ability to fix. If that should happen, we will discuss options with you and agree to a course of action that works for both parties.

Supported Platforms and Technologies

We can maintain just about any type or size of website from complex content management systems like Drupal, WordPress and Joomla, to custom creations and static HTML sites. We can also help you with hosting issues such as email (postfix, sendmail), web server (Apache, NGINX), domain name issues (registration, transfer, setup), and cloud hosting platforms like Amazon's S3 & Elastic Beanstalk. If you need something you don't see here, let us know

Platforms & Services Technologies APIs & Cloud

Drupal 6, 7 and 8
WordPress 3
Joomla
Linux (RedHat, Ubuntu, Cent OS)
Postfix
Sendmail

MySQL 2, 3
PHP 4, 5
Perl
Bash
Javascript
jQuery
Postfix

Salesforce.com
PACE Eden
Constant Contact
MailChimp
Mandrill
Amazon AWS, S3, Elastic Beanstalk